Ketentuan Retur & Pengembalian Dana

 

Return:

How do I return an item? Easy steps for Return request!

Before returning an item, check Aladdin Street Return Policy to make sure your item is eligible for return.

If you meet all requirements, return can be initiated via the Online Returns Form recommended for a faster processing.

Note: Contact our Customer Service at +6221-30305100 or [email protected] if you are unable to access the Online Returns Form. We are happy to help you with your return.

 

Important: What you need to know?

  • You must fill up merchant's address that was given by Aladdin Street with a copy of the consignment note provided by any courier service.
  • You may ship out your return item(s) using any courier service and your courier fee will be reimbursed if it’s a valid return (please refer to the Aladdin Street Return Policy). 
  • You can also track your return status via the courier service track and trace link.

 

Where do I find the Online Returns Form?

  1. Login to your Aladdin Street Indonesia account
  2. Go to your account and click "My Orders"
  3. You will be prompted to your Orders list. Only item(s) with a “RETURN / REFUND” button is allowed to submit return request. See sample below:

 

      4. Fill in the Online Refund / Return Form, and “SAVE”

 

      5. You can track your return status via the Order Tracking Tool.

 

What is the Aladdin Street Returns Policy?

All items sold on Aladdin Street Indonesia are covered by 7 calendar days return policy. Depending on the applied Return policy, you may return your item to us within 7 calendar days. Respective countdown starts from the date you received each item.

 

Can I return an item after the Aladdin Street Return Policy coverage days?

  • Your item cannot be returned after 7 calendar days.
  • If exceeded this period, kindly check the warranty status of the item and proceed redeem by contacting the manufacturer directly for further assistance.
  • You can also find all the contact information of your product’s warranty centre on the warranty card inside your package.

 

Requirements for a valid return:

  • Proof of purchase (order number, tax invoice, etc)
  • Bank details in Return Form if original payment is made via iPay88
  • Include printed Return form
  • Reason for return has to be valid and return acceptance conditions met (check out below)

 

Reasons to Return an item:

NOTE:

- In the unlikely event that your return does not meet requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed. Returns are not applicable for all under garments due to hygiene purposes.

- In the event that you have received damaged products, please contact Aladdin Street Indonesia within 48 hours to expedite the claim process。

 

How do I track my return status?

You can track return status using the tracking number provided to you by our logistics partner or via our Order Tracking tool.

 

How long is the quality evaluation process?

Quality evaluation process may take up to 2 - 3 business days. While for Replacement request, process begins after we have completed evaluating your returned item.

 

Where to return?

Kindly Contact our Customer Service at +6221-30305100 or [email protected] for further information.

 

 

Refund:

Total amount paid will be refunded for eligible returned or cancelled item(s).

For your convenience, we offer different refund options for you to choose from, basing on your payment method at the time of purchase.

We will update you via email once your refund has been initiated. You will be able to see the credited amount on your statement as per the lead time listed in the table below for each of the refund channels.

If the refund is not credited in the following two months’ statements, you would need to contact the issuing bank or party directly for support.


 

Note: For postage fee incurred during the returns, buyer would have to send postage fee with receipt for a refund. Processing time will be the same as the bank transfer method.

 

How to know if Refund has been processed?

You can track your refund status via the Order Tracking Tool.

 

 

Replacement:

How long does it take to replace my item?

The replacement process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 3 business days. We will send you an email notification once completed.

 

Please expect to receive your replacement within the following time frame:

In Metro areas: 1 - 6 working days

In Non-Metro areas: 3 - 10 working days

Note: Imported items may take longer for delivery.

 

How do I know if the replacement has been processed?

You can track your replacement status via the Order Tracking Tool.