FAQ

Buyer

 

Registration

Q1. How do I register for an Aladdinstreet.id account?I have registered but I have not received any email verification from Aladdinstreet.id
 A1: (i)   Click on Login & Signup in the top right corner of the page and choose "Sign Up"
       (ii)  Fill in the details
       (iii) Click "Submit"
       (iv) An email will be sent to you to notify your successful registration.

Q2. When can I start to shop on Aladdinstreet.id?
 A2: You can start shopping once your membership is approved.

Q3. I have registered but I have not received any email verification from Aladdinstreet.id
 A3: Kindly check your spam folder / Junk folder or you may contact our customer support at Customer Service Contact at +6221-30305100 or email to [email protected]

Q4. I am not able to log into my account, what should I do?
 A4: You will need to click on ''Password Reset''. An email will be sent to your registered email address allowing you to create a new password. You may then log in to your account with the new password.

Q5. How do I change the registered information on my account?
 A5: To change the information on your Aladdinstreet.id account, you will need to log in to your account, select ''manage my genie'', and edit the information from there (e.g. address, phone number, email) and Save.

Q6. I have forgotten my password, what should I do?
 A6: Click on ''Password Reset'', and enter your email address. Once we have received the notification, we will send a link to your email address allowing you to create your new password. You may then log in to your account with the new password.

Q7. How do I update my address on My Account?
 A7: You can log in to your account, choose “Manage MyGenie”, and edit the “My Address” for future orders and “SAVE”. However, any changes or adjustments to the address must always be made before placing the order as we are not able to amend any details after the order is successful.

Q8. Do I need to pay to become a member/buyer on Aladdinstreet.id?
 A8: No, there are no fees involved. It is free to be a member on Aladdinstreet.id as a member/buyer.

 

Order & Payment

Q1. Can I purchase items on Aladdinstreet.id without registering as a member?
 A1: To purchase products, you need to be a registered member. For more information, please contact Customer Service at +6221-30305100 or email to [email protected]

Q2. Are the prices stated on the website fixed with no further discount?
A2: The prices stated on the website is fixed unless there's a promotion or further reduction through coupon discounts. We highly advise our buyers to stay tuned on our on-going or future promotions by subscribing to our newsletter. For more information, please contact Customer Service at +6221-30305100 or email to [email protected]

Q3. Can I check out multiple products at a time?
A3: Yes you can. Select the products you would like to purchase and add it to your shopping cart from the ‘Product Detail Page’. Once that is done, you may then proceed to check out all the products at one go! This allows you to save time from placing multiple orders & performing multiple payments.

Q4. Can I change my order after making payment?
A4: Once an order is confirmed, you are unable to change the details as the seller may have started the shipment process. For urgent requests however, kindly contact Customer Service at +6221-30305100 or email to [email protected] as soon as possible for further action.

Q5. What is a shopping cart?
A5: A shopping cart is a convenient tool to help buyers to purchase multiple products at one go. All the products inside your shopping cart can be purchased with a single payment even though the products are from different sellers. Aladdinstreet.id also occasionally provides coupons/discount on the total payable amount of your shopping cart.

Q6. How can I change the product option/quantity?
A6: The option to change products/quantity is available on the Shopping Cart. Please note that certain products come with maximum purchase limit in quantity set by seller. You can check the information on Product Detail Page.

Q7. What is a wish list?
A7: While browsing Aladdinstreet.id, if there are products that have caught your attention but you are unable to purchase them as yet, put them into your wish list. Once you are ready to purchase the items, you may go to your Wish List and add them to you Shopping Cart for a quick check out.

Q8. The product I have received appears to be different from the product description on the Aladdinstreet.id website?
A8: We select images that we hope most accurately reflect the colour and shape of the products alongside the product specification, but this is also depending on your screen resolution. There may be small variations in colour, such as a slightly lighter shade between the actual product and how it appears when viewed on the website.

Q9. How do I find out if the products I have selected are still in stock?
A9: Select the product you wish to purchase and go to its product page. You will be able to view the stock information on the right side of the page stating if the product is still “In Stock”.

Q10. What is an order number?
A10: Order number is the reference number for the product(s) you have ordered. Once you click the link that brings you to the reference number page, you will be able to view your order number, payment information, rewards provided by seller (if any), product details & your shipping information.

Q11. What is 'Confirm Received'?
A11: “Confirm Received’ means that your order process has officially been completed.
Once your product has arrived and is in good condition, you will need to click on 'Confirm Received' on “My Page” in Aladdinstreet.id

Q12. Are customers/merchants able to pay by cheque for the purchased items?
A12: Cheque payment is only applicable for B2B purchase.

Q13. Are customers able to call Aladdinstreet.id directly to place an order?
A13: Orders can only be placed on the Aladdinstreet.id’s online platform. You may contact our Customer Service team to guide you through the process or follow up for quotation requests.

Q14. Are customers/merchantable to pay by cash or credit card instalments?
A14: Payment only can be done via credit card, e-wallet, PayPal and iPay88 at the moment for B2C (Business-to-Consumer) purchases. B2B (Business-to-Business) transactions however will accept Letter of Credit.

Q15. Are customers able to place their orders via Aladdinstreet.id's Facebook page, etc?
A15: Orders can only be placed on the Aladdinstreet.id’s online platform. You may contact our Customer Service team to guide you through the process or follow up for quotation requests.

Q16. Are customers able to contact the merchant directly to place an order?
A16: If customers were to contact the merchants directly to place an order, then the transaction would have not been done via Aladdinstreet.id so we will not take any responsibility for the transaction.

 

Shipping

Q1. How are the delivery fees determined?
A1: Delivery and handling fees are determined by the total weight of the products. Free delivery may be available for selected products if indicated. Delivery to East Malaysia and West Malaysia will also differ depending on the seller. You may view the product’s delivery fees on the product page.

Q2. I am unable to track my order on the courier tracking page. How do I track my order?
A2: Tracking information will only be available within the next 24 hours after the order has been placed and once our logistic partners have updated their records. If you have not received your tracking number after 1 business day, please reach out to us at +6221-30305100 or email to [email protected] for immediate action.

Q3. I missed my parcel delivery.
A3: If you missed your parcel delivery, do not worry, you will be able to track your item via the tracking number provided and arrange for re-delivery or pick up. 

Q4. I purchased a few items in one order but I only received one of the items upon delivery, where are my other items?
A4: Please note that if you have ordered your items from multiple sellers in one order,  you will receive your order in separate parcels. However, if all the items were ordered from the same seller and yet they are some items missing in your parcel, please reach out to us at +6221-30305100 or email to [email protected] for assistance.

Q5. Can I prearrange the date of my parcel delivery?
A5: We regret to inform you that we are unable to accommodate the scheduling of deliveries. However, you may coordinate with our courier partner directly to schedule the delivery date according to your preference.

Q6. Will the items be delivered on weekends and public holidays?
A6: Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on weekdays only.

Q7. I need my order urgentlyIs Aladdinstreet.id able to speed up the delivery?
A7: Please note that the delivery time for your order is determined by the seller(s) you have ordered from and not Aladdinstreet.id Therefore, once an item is shipped, you will receive a shipment notification informing you of the delivery status.

Q8. I have just received an email stating that my item has been shipped. When will I receive my order?
A8: It takes within 5 – 7 business days for the items to be delivered once it has been shipped. Please note that if you have ordered several items from different sellers, these items may be shipped separately according to stock availability. For the most accurate delivery time for your item(s), please refer to the respective product page.

Q9. I placed an order for multiple items and have now received several emails with different tracking numbers for each item. Why is this so?
A9: Products purchased from multiple sellers may be shipped from various facilities and therefore, may arrive at different times. You will receive individual emails with the tracking number for each individual item in the order.

Q10. Why did I receive my order in separate deliveries?
A10: Please note that if you have ordered your items from multiple sellers in one order,  you will receive your order in separate deliveries.Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.

Q11. Can I cancel my order after it has been shipped?
A11: Once an order has been shipped, we would not be able to accommodate your request for cancellation.

Q12. I might not be at home when my package arrives. What should I do?
A12: If you are not around when your package arrives, you will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person. The third party should present a valid ID along with the letter of authorization from you.

Q13. I live in a rural area. Will Aladdinstreet.id be able to deliver to all domestic areas?
A13: Aladdinstreet.id Malaysia is able to deliver to all domestic areas. We work in partnership with some of the best and largest logistic companies in Malaysia.

Q14. Is Aladdinstreet.id able to deliver the order package to my office?
A14: Aladdinstreet.id will deliver your order package to the address provided during checkout. Please ensure you key in the office address or home address accordingly.

Q15. Am I able to pick up my order at the Aladdinstreet.id office?
A15: Aladdinstreet.id does not provide you with a self-service delivery location to pick up your orders.

Q16. As a customer, am I able to choose my preferred courier service to deliver my ordered items?
A16: We have already appointed some of the best available Courier companies in Malaysia for delivery. However, should you require more information, our please contact our Customer Service Team will be happy to provide you with more information.

 

Product

Q1. Where can I get more product information?
A1: You are able to view all the product information (e.g. product size, warranty duration, manufacturer name, etc.) under the "Product details" and "Specifications" tab found on the website.

Q2. How am I able to find out if Aladdinstreet.id has ready stock for the item I wish to purchase?
A2: Once you have selected the item that you wish to purchase, you will need to proceed to its product page. The stock information will be on the right side of the page.

Q3. I would like to receive the special event schedule. Are you able to email/SMS it to your customers?
A3: Yes, we will inform you of all the upcoming events and promotions via our newsletter